Privacy Policy

Last updated: March 2026

Information We Collect

When you contact us or use our services, we collect:

Contact Information: Name, phone number, email address, mailing address
Service Information: Property details, pet information, service preferences and history
Communication Data: Records of phone calls, text messages, and emails
Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
We collect this information through:

Direct communication (phone, text, email)
Service request forms
Payment transactions
Customer service interactions

How We Use Your Information

We use your information to:

Provide and schedule pet waste removal services
Communicate with you about your service appointments, pricing, and updates
Process and maintain payment information
Respond to customer inquiries and requests
Send service reminders and confirmations via phone or SMS
Comply with legal and regulatory obligations
Improve our services and customer experience

SMS Communication and Consent

By providing your phone number, you consent to receive text messages (SMS) from us regarding:

Service appointments and scheduling
Service reminders and confirmations
Important account notifications
Billing and payment information
Promotional offers (if opted in)
Message Frequency: You may receive up to 5-10 messages per month depending on your service plan. Standard message and data rates from your carrier may apply.

Opting Out: You can opt out of SMS communications at any time by replying “STOP” to any text message from us. You will receive a confirmation that you have been unsubscribed. We will honor all opt-out requests within 24 hours. To reactivate SMS communications, reply “START” or contact us directly.

You may continue to receive transactional messages related to your active service even after opting out of promotional messages.

Information Sharing and Disclosure

We do NOT sell or trade your personal information.

We may share your information only:

With payment processors and service providers necessary to provide our services (under strict confidentiality agreements)
With law enforcement or government agencies when legally required
As necessary to protect our legal rights or comply with court orders
In the event of business sale, merger, or acquisition (you will be notified)

Data Security

We implement reasonable security measures to protect your information, including:

Secure transmission of data
Limited employee access to personal information
Secure storage of payment information
However, no electronic transmission or storage method is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Process payments and maintain billing records
Comply with legal obligations
Resolve disputes
You may request deletion of your information by contacting us directly, subject to legal retention requirements.

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of certain communications
Request details about how your information is used
Contact us to exercise these rights.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete this information.

TCPA Compliance

By providing your phone number, you consent to receive text messages from us. You acknowledge that you are the subscriber to the phone number you provide. We comply with the Telephone Consumer Protection Act (TCPA) and will not send unsolicited messages or use automated dialing systems except as permitted by law. You may withdraw consent at any time by replying “STOP.”

Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services following changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this policy, contact us at:
Email: mason@scoopshield.com
Phone: (910)-95-SCOOP